WELCOME

 

We are delighted to welcome you to the CAVALINHO online store at https://www.cavalinho.com. Please read the terms and conditions carefully. SILVER HORSE S.A. reserves the right to change the Terms and Conditions by posting any changes on our website.
Please read the terms and conditions carefully before using our services.

COMPANY ID

SILVER HORSE S.A. (hereinafter S.H.)

Corporate Taxpayer and Registration No.: 513611894

Espinho Commercial Registry Office

Headquarters: Rua Júlio Dinis nº15 / 4415-477 Grijó / Vila Nova de Gaia

Phone no.: +351 227 410 179

Email address: info@cavalinho.com

S.H. owns the exclusive rights for the use of the registered CAVALINHO trademark.

PRECISION OF CONTENT

S.H.:

  • Strives to keep all information provided on our website up to date. It is not, however, possible to guarantee the complete absence of errors. Information and other materials published on this website may contain inaccuracies or misprints. We make every effort to ensure that the product information provided, as well as colours of items displayed in photos, are accurate. We cannot, however, guarantee that the colours shown on a user’s screen accurately show the colour of the product at the time of delivery, as they may depend on the calibration of a monitor or device;
  • Reserves the right to change the website at any time, at its discretion;
  • Does not guarantee that use of website functionalities or any materials or content contained therein will be uninterrupted or error-free, that errors will be corrected or that the website or that the host server is free from viruses or other harmful components;

Shall not be held responsible for use of the website, including, but not limited to, the content and errors contained therein.

PRICE

The price of products is displayed on the website and when an order is confirmed. The order price will be sent to users via email along with the order confirmation. All prices are shown in euros (EUR). If we detect any errors in either the price of the products ordered or shipping costs charged, users will be informed as soon as possible. They will then be given a choice as to whether to continue with the order with the updated price or cancel it altogether. If cancelled, a full refund will be issued to the payment method used to make the purchase, or if not possible, a bank transfer will be made to the IBAN provided by the user.

ORDER

Anyone over 18 may make a purchase. We reserve the right to cancel an order should it be found that the user does not meet this criterion.

PAYMENT

We accept the following payment methods:

  • Credit Card (Visa or MasterCard)
  • Multibanco
  • MB Way
  • PAYPAL

SALES AGREEMENT

S.H. reserves the right to refuse an order, whether in whole or in part, under the following circumstances:
If the product is not available or if an error is detected;
If the billing information is not correct or unverifiable;
If an order is flagged as unusual or as susceptible to fraud by our security systems;
If we have reason to believe a user is under 18;
If we have reason to believe a user is a reseller;
If a pricing error is made;
If we are unable to deliver to the address provided;

RESTRICTIONS ON DELIVERY

Orders are only delivered on weekdays from Monday to Friday, excluding bank holidays.

DELIVERIES

We will make all possible efforts to deliver all products ordered within the timeframes stated in the order confirmation.

Delivery times cannot be guaranteed by S.H.

In the event of a customer providing a wrong address, the customer shall be held responsible and shall be required to pay any additional costs.

All orders shall be posted from one of S.H.’s logistics centres.

Should your order not be delivered within the specified period, contact us either by using the form on the website or by email address at customercare@cavalinho.com

A courier subcontracted by S.H shall ship orders.

Any restrictions due to Commemorative Dates shall be communicated in due time.

ERRONEOUS DELIVERIES

Customers are advised to verify that their order has been delivered correctly upon delivery. Should there be any discrepancies or problems with your order, please call our helplines to find out the correct procedure to follow. We would like to remind you that if a problem is detected with the product due to poor handling while in transit, you have 24 hours to submit your complaint. S.H. shall not be held responsible for any damage caused in transit. S.H. shall cover any shipping costs for defective products or those returned due to an error attributable to S.H. Product replacements/exchanges are, however, subject to availability.

RETURNS

In order to return a product, request instructions by emailing us at customercare@cavalinho.com. Only products purchased online can be returned. For any other returns, we advise you to contact the store where you made the purchase directly.

RESPONSIBILITY

The terms and conditions of this sales contract do not affect your statutory rights. The total liability arising under or in connection with this sales contract cannot exceed the price of the products concerned. S.H. has a legal obligation to supply the products ordered, as per the sales contract.

WARRANTY

Legal warranty: Consumers are entitled to a legal guarantee that covers product non-conformity upon delivery. Under this warranty, S.H. commits to repairing or replacing any products (or parts) free of charge should it be considered that they contain defective workmanship and/or materials. We reserve the right to exchange the item should the repair costs be disproportionate or repairing the item impossible.

 

Commercial Guarantee: S.H., the legal representative of the Cavalinho brand, also provides an additional commercial guarantee on most products. For more information about this guarantee, view the guarantee conditions by clicking on the following link:  https://cavalinho.com/faqs#Warranty

RIGHTS AND PROPERTY RIGHTS

All brand names, product names and titles used on the website are registered trademarks or CAVALINHO trade names. Such trademarks or trade names may not be used or reproduced in any way, as doing so may violate the exclusive rights held by owners. The entire design of the website, texts, documents, films and other services, as well as those selected, their layout and all other materials on this website are protected by the copyright held by S.H. or its suppliers. Users may only copy or screenshot parts of the website where necessary in order to place an order or use the website as a shopping resource. No other use of the information and materials on the website is authorised, including reproducing it for uses other than those mentioned above, modifying, distributing or republishing it. Prior written consent must be given by S.H. for any use of materials and information contained on this website.

USE OF INFORMATION AND SUGGESTIONS

Should users provide, advertise any material or information, make a suggestion or comment relating to the website on or via any social network, S.H. reserves the right to use any content provided without compensating the author in any way. From the moment this content is provided, S.H. has a non-exclusive, perpetual, worldwide, royalty-free license to use and publish this information and material as it sees fit. However, any information relating to any user’s personal data (such as a name, address, social security number or telephone number, etc.), shall be governed by our Privacy Policy.

PRIVACY POLICY

Your privacy is very important to us, and we want to make sure you are aware of and agree with the way in which we use your personal information. By placing an order on our website, users automatically agree with our policy relating to the collection, use and transfer of all personal data, in accordance with our Privacy Policy.

GOVERNING LAW

Any dispute regarding the validity, interpretation and/or enforcement of these Terms and Conditions shall be governed exclusively by Portuguese laws and courts. This clause does not affect your statutory rights. Users hereby agree that in the event of a dispute arising regarding the use of this website, electronic evidence (emails, back-ups, etc.) shall constitute valid evidence.

Should any of the Terms and Conditions be declared null and void or not applicable, all other terms and conditions shall remain valid and the part declared null and void shall remain applicable within the limits established by law.

Any dispute regarding the validity, interpretation and/or enforcement of these Terms and Conditions shall be governed exclusively by Portuguese laws and courts. This clause does not affect your statutory rights. Users hereby agree that in the event of a dispute arising regarding the use of this website, electronic evidence (emails, back-ups, etc.) shall constitute valid evidence. Should any of the Terms and Conditions be declared null and void or not applicable, all other terms and conditions shall remain valid and the part declared null and void shall remain applicable within the limits established by law.

The Online Dispute Resolution website is the official website managed by the European Commission with the aim of helping consumers and traders to resolve disputes outside the courts. Go to https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT.

DEFINITIONS

Within the scope of these terms and conditions, the terms listed below will be considered to have the following meaning, unless expressly stated otherwise:

Terms and Conditions: these terms and conditions and any additions or updates herein;

Shipping: The result of the ordering process;

User: someone who accesses our website, either by typing its URL or clicking on a link, for informational purposes or to place an order.

 

Last updated: 16th January 2021.

DATA CONTROLLER AND PROCESSOR:

The company responsible for processing your data is Silver Horse, S.A., (hereinafter S.H.) with corporate taxpayer No. 513 611 894, and head office at Rua Júlio Dinis, 15, Grijó, Sermonde, 4415-477 Vila Nova de Gaia. You may contact S.H. whenever convenient for any clarification required in relation to data protection in general, or this policy, via email at rgpd@cavalinho.com, or in writing to its head office.

This Privacy Policy governs access to all S.H. communication channels and their respective use by providing data subjects with access all the services and content made available on the Website www.cavalinho.com (hereinafter “Website”).

LAWFULNESS OF PROCESSING

All data processing operations carried out by S.H. are lawful, in that the data subject has given consent for the processing of their data, processing is necessary for the performance of a contract to which the data subject is party, and processing is necessary for compliance with a legal obligation to which S.H. is subject, or legitimate interests pursued by S.H. or any third party.

The data is either collected in person or through an online registration form on the Website.

In accessing and using the S.H. Site, its content and/or services, data subjects freely give a specific, explicit and informed indication, by means of an affirmative action, that they agree and consent to their personal data – whether requested or volunteered – be collected and processed by S.H., pursuant to this policy.

WHY WILL SILVER HORSE, S.A. PROCESS YOUR PERSONAL DATA?

All personal data is processed by S.H. in order to provide data subjects with information considered necessary for the purposes of managing relations and communications, specifically: sending marketing campaigns, advertising campaigns, commercial communications relating to special offers, sending newsletters, congratulatory messages and market research, as well as in order to provide any services hired by data subjects, or managing pre-contractual, contractual or post-contractual relationships with data subjects.

Without prejudice to the previous point, data subjects will be able to withdraw consent at any time, following any communication received, by notifying S.H. via the following email address: rgpd@cavalinho.com

 

S.H. commits to solely requesting any personal data that is strictly necessary for the aforementioned purposes.

ACCESS TO PERSONAL DATA

S.H. does not collect or process any personal data or information for use by any third parties.

In using our Website you are indirectly corresponding with us, and when you communicate with S.H. we may collect your personal data.

ACCURACY OF DATA

Data subjects must ensure that all personal data provided is accurate and shall be responsible for communicating any changes in their data to S.H. Data subjects shall be held accountable for the accuracy of the data provided. S.H. reserves the right to erase any data found to be false from its records, without prejudice to any other measures taken, as provided for by law.

 

S.H. recommends that due diligence is carried out in terms of Data Protection through the use of security tools. S.H. shall not be liable for erasures, alterations or losses of unlawful data for which it is not responsible.

DATA RETENTION

The personal data provided shall be retained by S.H. as long as the company remains operational unless a data subject chooses to exercise their rights, specifically should they request that the processing of their data be restricted or withdraw consent for S.H. to process their data while any contracts entered into by S.H. and the data subject remain valid, within any legally specified retention periods.

RIGHTS OF THE DATA SUBJECT

Data Subjects shall be entitled to:

a) access their personal data;

b) request that inaccurate data be rectified;

c) request that their data be erased;

d) request that the processing of their data be restricted;

e) object to the processing of their data;

f) exercise the right to be forgotten;

g) request data portability.

 

 

The Data Subject shall also have the right to withdraw the consent granted in order for S.H. to process their data at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

 

The Data Subject may exercise all these rights by requesting a document for the purpose in an email to the following email address rgpd@cavalinho.com, or in writing sent to S.H. headquarters. The form provided must then be completed, signed and returned.

Every data subject shall have the right to file a complaint with a Supervisory Authority, specifically the Portuguese Data Protection Authority, should they believe that the processing of their personal data infringes on the terms of the GDPR, or that they were unable to exercise their rights.

SECURITY OF DATA

Protecting the privacy and personal data of its clients, visitors, employees and employees is of vital importance for S.H. As such, S.H. shall do everything in its power to prevent personal data from being used inappropriately. Only authorised personnel may access your data.

 

S.H. shall maintain levels of personal data security protection in accordance with the applicable legislation and has established all technical and organisational means at its disposal to prevent the loss, misuse, alteration, unauthorised access or theft of data provided by data subjects, whether via the Website or in person.

 

Despite all efforts made by S.H., users should be aware that the internet may not be a safe place for communications. In fact, information transmitted via the internet may be intercepted by third parties. Thus, S.H. cannot guarantee the absolute security and authenticity of any information sent to you via the internet. By using this Website and inserting information into it, users expressly accept that they do so as per their express will, therefore accepting the corresponding risk of doing so.

 

S.H. cannot guarantee the absence of errors or the accuracy of the information provided and waives liability for damages caused by the use of this Website, whether directly or indirectly.

 

It should also be noted that when browsing the internet, users should adopt additional security measures, such as ensuring that their P.C. and Browser are up-to-date and have adequately configured security patches, an active firewall, antivirus software and anti-spyware. Users should also ensure they only visit trustworthy websites, and avoid websites they do not trust.

USE OF THE WEBSITE

This Website may provide data subjects with access to a variety of texts, graphics, drawings, codes, software, photographs, music, videos, sounds, databases, images, expressions and information which either belongs to S.H. or a third parties.

 

Data subjects are responsible for accessing, navigating and using the Website. This responsibility extends to any registration carried out on the Website deemed necessary in order to gain access to content or services provided by the Website.

 

As such, should you come across any action or behaviour that you believe infringes on your rights or those of any third party, we ask that you report it to S.H. using the tools provided on the Website.

Data subjects must use the contents and services provided on the Website conscientiously, appropriately and lawfully, including but not limited to abstaining from:

a) Using Website content for purposes or effects that are contrary to the law, good faith and public order;

b) Inflicting damage on the Website owner’s physical or logical systems, suppliers or third parties;

c) Introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage to the network.

AUTOMATIC COLLECTION

When you visit the Website, S.H. automatically collects data related to your visit. This data includes your I.P. address, page views, interactions, session length, device I.D., age group, age, sex, categories of interest and location.

RIGHTS OF SILVER HORSE, S.A.

All texts, images, graphics, sounds, animations and videos, and their placement on the Website, are the exclusive property of S.H. and are protected by the applicable legislation regarding copyright and industrial property rights. Site contents may not be copied, reproduced or altered for commercial or other purposes or made available to any third party. Any use of the contents of the Website, in any way or form, or any intellectual property right belonging to S.H., whether total or partial, requires prior written authorisation to be granted by S.H. Data subjects commit to refraining from any actions liable to violate intellectual property rights held by S.H., the Website creators and/or license holders.

RECOMMENDATIONS

Data subjects should adhere to the following recommendations:

a) Use passwords with a minimum length of 8 alphanumeric characters and include the use of both upper and lower case letters;

b) Most websites are not intended for minors. Parental controls should be activated in order to prevent minors from accessing the internet. Minors should be taught how to keep themselves safe on the internet;

c) Antivirus software must be installed on your devices and kept up to date to ensure that your devices are free from malicious software and spyware applications that may endanger your Internet browsing and pose a risk to information stored on your devices;

d) All users should read the privacy and cookie policies provided on the Website by S.H.

 

LINKS TO WEB PAGES

The S.H. Website may contain links to web pages owned by other companies and third parties.

 

S.H. shall not be held responsible for the way in which these companies handle personal data protection and privacy. As such, we recommend that users read the privacy policies of any web pages they might visit that are not owned by S.H., in order to find out about the use, processing and protection of their personal data.

 

Please note that the terms of the policies provided by these web pages may not be the same as those implemented by S.H.

COOKIES

“Cookies” are small software tags that are stored on your computer via a browser. They only store information related to your preferences, which therefore does not include your personal data.

 

Cookies do not damage computer processors and do not contain viruses. The cookies stored from our Internet pages do not contain information relating to your personal data. You can disable the use of cookies in your browser settings at any time. The cookies on our web pages are generally only used for anonymous and statistical purposes, as well as to improve user navigation. Should a user browse this Website without altering the cookie settings of their web browser, they are expressly consenting to the use of cookies by S.H.

ACCEPTANCE AND CONSENT

By providing their personal data freely, specifically and in an informed manner, data subjects implicitly acknowledge and accept this Policy and expressly authorise data processing by S.H., in accordance with the regulations contained herein.

CHANGES TO THIS PRIVACY POLICY

S.H.’s Privacy Policy may be updated periodically and consulted at both its headquarters and on the Website.

 

The rights of data subjects who have provided their data in accordance with this Privacy Policy shall not be reduced without prior notice, which shall be prominently displayed on the Website by S.H. The rights afforded to data subjects shall always be in express compliance with the law.

 

Any changes to the privacy policy will be posted on the Website and, if deemed significant, a notice shall be provided.

 

This Privacy Policy provides you with all the information necessary in order to make an informed choice as to whether to use this Website or not. In using the Website and communicating with us electronically, you implicitly acknowledge and accept the terms of this privacy policy and authorise us to process your personal data as described in this document.

QUESTIONS ABOUT THIS PRIVACY POLICY

Should you have any questions about this Privacy Policy, please contact us at customercare@cavalinho.com.

 

Last Updated: 16th January 2021

SHIPPING COSTS

Cavalinho ships orders using the delivery services listed below, which are subject to the specific procedures adopted by each courier in terms of delivery methods, timeframes, costs and modes of transport used, which are dependent on the particular characteristics of each order.

Shipping costs are automatically calculated by the system and may depend on the following factors:

– Weight or volume of the order (whichever is higher);

– Courier charges, which are updated periodically.

Shipping costs are displayed automatically before customers confirm payments.

PROCESSING TIME

The order is normally processed out on the next business day after the payment of the order.

DELIVERY TIME

Delivery takes place within 5 to 10 business days after the order is shipped, except if any delay caused by the carrier.

PORTS

Free shipping for purchases over € 300.

Warning: Delivery dates should be calculated from the date the order is shipped and should only be used as a guide, as they are only valid in the absence of any physical or structural impediments (e.g., an incorrect address provided or force majeure such as strikes, connection losses, extreme weather conditions, a pandemic, etc.).

For shipments outside the European community, customs charges may apply according to the legal rate in the country of destination.
The payment of charges is the buyer’s responsibility.

DELIVERY INFORMATION

We hereby inform all customers that all deliveries must be signed for by an adult aged 18 or over.  If no one is at the delivery address, you will receive information from the courier regarding an attempted delivery and the order status.

RETURNS

By law, you have the right to return any product you are not satisfied with within 14 days, as per the terms of article 6 of Decree-Law no. 143/2001 of 26th April.

If returning a product, send an email to customercare@cavalinho.com. Should you have any difficulties in doing so, call our helpline.

DEFECTIVE OR DAMAGED PRODUCTS, PRODUCTS LOST IN TRANSIT

Customers are advised to verify that their order has been delivered correctly upon delivery. Should there be any discrepancies or problems with your product, please follow the returns procedure or contact us as soon as possible, within 48 hours.

REFUNDS

The refund process can only begin once we have received and validated the return – at a Cavalinho store or at headquarters, if delivered by a courier. A refund will then be issued within 5 business days. Refunds will be issued to the same payment method used to make the purchase, except in the event that a technical constraint prevents us from doing so. Should this be the case, customers will be contacted to provide an alternate payment method.

EXCHANGES

Orders may be exchanged within the same timeframe provided for returns. You should contact customercare@cavalinho.com or call our customer support line.

– Returning via a courier: once the returned item has been received and validated at our headquarters, the exchanged product shall be shipped. Should the exchanged item have a higher selling price than the original, customers will be required to pay the difference in advance, and should it be lower a voucher will be issued that will remain valid for 1 year. Customers shall be held responsible for posting items they wish to exchange or return.

WHAT ARE COOKIES?

“Cookies” are small software tags that are stored on your computer via a browser. They only store information related to your preferences, which therefore does not include your personal data.

WHAT ARE COOKIES USED FOR?

Cookies are used to help establish the usefulness, interest and number of visits to websites, providing faster, more efficient browsing and removing the need for users to provide the same information repeatedly.

TYPES OF COOKIES

We may use two different types of cookies:

a) Permanent Cookies – These cookies are stored by the browsers on your devices (PC, mobile or tablet) and are used every time you visit one of our websites. They are generally used to direct user browsing to meet their interests, allowing us to provide a more personalised service.

b) Session cookies – are temporary cookies that remain in your browser’s cookie folder until you leave our website. The information collected by these cookies is used to analyse traffic patterns on the web, allowing us to identify any problems and provide a better browsing experience.

WHAT DO WE USE COOKIES FOR?

a) Strictly necessary cookies – Allow you to browse a website and use any applications it might contain, as well as access secure areas of the website. Without these cookies, any services you may have requested cannot be provided.

b) Analytical Cookies – These are used anonymously for the purpose of creating and analysing statistics in order to improve website functionality.

c) Functionality Cookies – These cookies store user preferences in terms of website usage so that the website does not need to be reconfigured each time you visit it

d) Third-party Cookies – These cookies measure application success rates and the effectiveness of third-party advertising. They can also be used to personalise a widget with user data.

e) Advertising Cookies – These cookies allow for targeted advertising to be provided according to each user’s interests, while also limiting the number of times you see a particular ad, therefore helping measure the effectiveness of both the advertising and website design.

MANAGING COOKIE PREFERENCES

All browsers allow users to accept, decline or delete cookies by configuring their browser settings accordingly. You can configure cookies in the “options” or “preferences” menu in your browser.

Note, however, that by disabling cookies, you may prevent some web services from operating correctly, therefore partially or totally affecting your website browsing experience.

Bags, Footwear and Leather goods

It is with pride that Cavalinho thanks you for choosing us. All handbags, leather goods and accessories are branded and subject to a commercial warranty as per the following terms and conditions.

CAVALINHO provides a two-year warranty that covers manufacturing defects on products purchased and stored as per usage guidelines, terms and conditions, which is applicable to items bought directly and those received as gifts. This warranty is valid as of the date of purchase, as indicated on the receipt. Cavalinho reserves the right to deny warranty coverage should a receipt not be provided. Any warranty shall be limited to the price of the item on the date of purchase.

Cavalinho shall be held responsible for any quality defects that may have been caused by the manufacturing process once the item has been assessed by the brand’s Technicians.
Product maintenance or repairs shall be executed exclusively by Cavalinho while the item is still under warranty. Cavalinho shall not be held responsible for any incorrect repairs or maintenance carried out by third parties. Once the item has been inspected, Cavalinho has the right to decide on whether to repair or replace it, either with the same product of a successive product from the same line. The average timeframe within which a product is returned to a customer is 30 days.

THE WARRANTY DOES NOT COVER:

• Damage caused by wear and tear or friction;
• Items on which the fabric has been cut or pierced (by sharp or pointy objects);
• Accidents such as exposure to high temperatures, solvents, acids, water or others;
• Forced or broken clasps and zips;
• Product disfiguration due to improper storage or excess weight;
• Inappropriate usage, whether by the item’s owner or a third party, including cleaning the material incorrectly;
• Stains caused by coming into contact with materials or clothing for which the colour has run.
If the warranty cannot be applied, a quote shall be provided that covers the repair and any additional expenses.
To activate your warranty, pop into an Official Cavalinho store or that of an Authorised Seller within the period for which the warranty is valid. Product specifications may be changed without any prior notice. Cavalinho commits to making every effort to providing speedy, satisfactory solutions to meet the conditions of the warranty; however, it shall not be held responsible for instances of force majeure, such as those established by the law and in a court of law, which may prevent the warranty from being applied.

• Maintaining your handbag’s original colour. Cavalinho recommends that customers reduce any contact between Cavalinho products and materials and clothes with colours that run, and that they regularly clean product surfaces with a damp cloth and neutral soap.
• Do not use chemicals or solvents.
• Do not submerge your product in water.
• Light colours may stain easily should they come into contact with coloured materials, such as denim or others.
• Use only a dry cloth on hardware.
• Do not use water to clean leather, and do not use dye that may damage it or stain the surrounding area.
Patent Leather is a very resistant material; however, just like any other material, it requires special care in order to remain shiny and scratch-free. One of the most common issued affecting patent leather are scratches and scuff marks caused by friction. When putting your handbag, leather goods, and accessories away, make sure that any patent leather does not come into contact with other materials that may absorb or transfer colour.
As crude leather is a delicate material, it may lose density over time as a result of friction. This is a natural process which shall not be considered a manufacturing defect.
Cavalinho articles are handcrafted. As such, the pieces produced may not be identical. This may be the case for items made of fabric or other materials. Cavalinho does not consider circumstances such as these to be manufacturing defects.
Congratulations on your purchase, Cavalinho thanks you for your preference.
This item contains gilded detailing that has been varnished to further protect it. However, due to use and normal wear and tear, the original colour of the detailing may fade. As such, Cavalinho does not accept any responsibility should this happen. We thank you for your understanding.

Footwear

Thank you for choosing Cavalinho. Each item we sell is designed and produced in Portugal, and subject to detailed quality controls in order to ensure maximum quality and customer satisfaction. We provide items with the stylish details sought by people with Good Taste.

CAVALINHO provides a two-year warranty that covers manufacturing defects on products purchased and stored as per usage guidelines, terms and conditions, which is applicable to items bought directly and those received as gifts. This warranty is valid as of the date of purchase, as indicated on the receipt. Cavalinho reserves the right to deny warranty coverage should a receipt not be provided. Any warranty shall be limited to the price of the item on the date of purchase.

Cavalinho shall be held responsible for any quality defects that may have been caused by the manufacturing process once the item has been assessed by the brand’s Technicians. Product maintenance or repairs shall be executed exclusively by Cavalinho while the item is still under warranty. Cavalinho shall not be held responsible for any incorrect repairs or maintenance carried out by third parties.

To activate your warranty, pop into an Official Cavalinho store or that of an Authorised Seller within the period for which the warranty is valid.
Once the item has been inspected, Cavalinho has the right to decide on whether to repair or replace it, either with the same product or a successive product from the same line. The average timeframe within which a product is returned to a customer is 30 days.
If the warranty cannot be applied, Cavalinho will provide a quote that covers the repair and any additional expenses (packaging, dispatch, and shipping rates).

This warranty does not cover caused by wear and tear or friction, items on which the fabric has been cut or pierced, accidents such as exposure to high temperatures, solvents, acid, water, or any other fluid, forced clasps and zips, disfigured products due to overuse, inappropriate usage by the owner or a third party, and incorrectly cleaned materials.

The following shall not be considered manufacturing defects, as they are a result of misuse and/or incorrect storage by customers:

• Worn sole or heel;
• Faded colouring or stains due to the item having come into contact with other materials (such as denim or paint, among others), stains caused by rain;
• Shoes that give or hurt a client’s feet (Cavalinho recommends that you try shoes on before buying them);
• Torn lining due to excessive force while putting them on;
• Damaged back of the shoe or any type of action that damages the shoe;
• Problems relating to odours or bad smells.
Transfer metallised materials – particularly gold and silver – may fade should they come into contact with sweat. This may also affect metal parts, on which gold and silver may fade or even oxidise for the same reason.
Glitter items are fashion items that require special care. As a delicate, fragile material, glitter may come lose as a result of friction or any impact.
Products adorned with stones are extremely delicate. Due to the nature of this footwear, Cavalinho recommends greater care is taken, as missing sequins, stones, and beads shall not be considered manufacturing defects.
Specchio (mirror) materials are delicate and may lose their shine and colour due to sweat and friction between your feet and the material. Specchio mirrored material may therefore fade. This shall not be considered a manufacturing defect.
The colour of shoes made from this material may fade due to wear, and may stain due to contact with other materials (such as denim, dye and others). Dye from NUBUCK shoes may bleed out when in contact with skin (i.e. sweat).
Patent Leather is a very resistant material; however, just like any other material, it requires special care in order to remain shiny and scratch-free. One of the most common issued affecting patent leather are scratches and scuff marks caused by friction. When putting your footwear away, make sure that the patent leather is not in contact with other materials that may absorb or transfer colour.
Cavalinho shoes are handcrafted. As such, shoes may not be identical. This may be the case for fabric shoes, or shoes made from any other type of material. Cavalinho does not consider circumstances such as these to be manufacturing defects.
This item contains gilded detailing that has been varnished to further protect it. However, due to use and normal wear and tear, the original colour of the detailing may fade. As such, Cavalinho does not accept any responsibility should this happen. We thank you for your understanding.

Suitcases

Cavalinho would like to thank you for your trust in purchasing our products. All suitcases are branded and subject to a commercial warranty as per the following terms and conditions.

Cavalinho provides a five-year warranty that covers manufacturing defects products purchased and stored as per usage guidelines, terms and conditions. This warranty is valid as of the date indicated on the Manufacturer’s Warranty (warranty period). Cavalinho reserves the right to deny warranty coverage should a receipt not be provided. Any warranty shall be limited to the price of the item on the date of purchase.

This warranty covers manufacturing defects and does not cover damage caused by incorrect usage such as accidents, excess volumes and weights, wear due to friction, neglect, abrasion, transportation of unusual articles, exposure to high temperatures, solvents, acid, water, or any other fluid, natural wear or damage from transportation (particularly damage caused during a flight or any other transport, such as: disfigurations, broken wheels, fractures, tearing of suitcase structure, scratches, damaged areas, etc.)

In the event damage is caused during transportation, Cavalinho recommends that the situation be communicated to the company responsible (air, sea, or railway transporter) so that the suitcase may be checked, as insurance can be taken out against suitcase damages.

Product maintenance or repairs shall be executed exclusively by Cavalinho while the item is still under warranty. Cavalinho shall not be held responsible for any incorrect repairs or maintenance carried out by third parties.

To activate your warranty, pop into an Official Cavalinho store or that of an Authorised Seller within the period for which the warranty is valid. Once the item has been inspected, Cavalinho has the right to decide on whether to repair or replace it, either with the same product of a successive product from the same line. If the warranty cannot be applied, Cavalinho will provide a quote that covers the repair and any additional expenses (packaging, dispatch, and shipping rates).

Cavalinho commits to making every effort to providing speedy, satisfactory solutions to meet the conditions of the warranty; however, it shall not be held responsible for instances of force majeure, such as those established by the law and in a court of law, which may prevent the warranty from being applied.

CARING FOR YOUR SUITCASE

When cleaning your polypropylene suitcase and removing stickers, do not use chemicals such as acetone, benzene, ammonia, chloroform, or other phenol-based solutions, or any other solution that contains these ingredients. Do not use cleaning agents that contain abrasives (these agents erode suitcase surfaces and may cause stains or scratches).
IMPORTANT NOTES

The locks provided are only done so to prevent suitcases from opening accidentally and do not necessarily prevent the theft of products or their contents.
Manufacturing specifications may be changed with no prior notice.
Congratulations on your purchase, Cavalinho thanks you for your preference.

Alternative Dispute Resolution

In the event of a dispute, consumers may contact the following dispute resolution entity: More information on the Consumer Portal: www.consumidor.pt

In any case, you may contact one of the Alternative Dispute Resolution entities below.

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt/pt

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
http://www.arbitragemdeconsumo.org

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto
http://www.cicap.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
http://www.triave.pt/

Centro de Informação, Mediação e Arbitragem de Consumo / Tribunal Arbitral de Consumo
http://www.ciab.pt

Dentro de Arbitragem de Conflitos de Consumo da Madeira
https://www.madeira.gov.pt/cacc

Centro de Arbitragem da Universidade Autónoma de Lisboa
http://arbitragem.autonoma.pt/

Plataforma Europeia de Resolução de Litígios
https://ec.europa.eu/consumers/odr/main/index.cfm