All data processing operations carried out by S.H. are lawful, in that the data subject has given consent for the processing of their data, processing is necessary for the performance of a contract to which the data subject is party, and processing is necessary for compliance with a legal obligation to which S.H. is subject, or legitimate interests pursued by S.H. or any third party.

The data is either collected in person or through an online registration form on the Website.

In accessing and using the S.H. Site, its content and/or services, data subjects freely give a specific, explicit and informed indication, by means of an affirmative action, that they agree and consent to their personal data – whether requested or volunteered – be collected and processed by S.H., pursuant to this policy.

All personal data is processed by S.H. in order to provide data subjects with information considered necessary for the purposes of managing relations and communications, specifically: sending marketing campaigns, advertising campaigns, commercial communications relating to special offers, sending newsletters, congratulatory messages and market research, as well as in order to provide any services hired by data subjects, or managing pre-contractual, contractual or post-contractual relationships with data subjects.

Without prejudice to the previous point, data subjects will be able to withdraw consent at any time, following any communication received, by notifying S.H. via the following email address: rgpd@cavalinho.com

S.H. commits to solely requesting any personal data that is strictly necessary for the aforementioned purposes.

S.H. does not collect or process any personal data or information for use by any third parties.

In using our Website you are indirectly corresponding with us, and when you communicate with S.H. we may collect your personal data.

Data subjects must ensure that all personal data provided is accurate and shall be responsible for communicating any changes in their data to S.H. Data subjects shall be held accountable for the accuracy of the data provided. S.H. reserves the right to erase any data found to be false from its records, without prejudice to any other measures taken, as provided for by law.

S.H. recommends that due diligence is carried out in terms of Data Protection through the use of security tools. S.H. shall not be liable for erasures, alterations or losses of unlawful data for which it is not responsible.

The personal data provided shall be retained by S.H. as long as the company remains operational unless a data subject chooses to exercise their rights, specifically should they request that the processing of their data be restricted or withdraw consent for S.H. to process their data while any contracts entered into by S.H. and the data subject remain valid, within any legally specified retention periods.

Data Subjects shall be entitled to:

a) access their personal data;

b) request that inaccurate data be rectified;

c) request that their data be erased;

d) request that the processing of their data be restricted;

e) object to the processing of their data;

f) exercise the right to be forgotten;

g) request data portability.

The Data Subject shall also have the right to withdraw the consent granted in order for S.H. to process their data at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

The Data Subject may exercise all these rights by requesting a document for the purpose in an email to the following email address rgpd@cavalinho.com, or in writing sent to S.H. headquarters. The form provided must then be completed, signed and returned.

Every data subject shall have the right to file a complaint with a Supervisory Authority, specifically the Portuguese Data Protection Authority, should they believe that the processing of their personal data infringes on the terms of the GDPR, or that they were unable to exercise their rights.

Protecting the privacy and personal data of its clients, visitors, employees and employees is of vital importance for S.H. As such, S.H. shall do everything in its power to prevent personal data from being used inappropriately. Only authorised personnel may access your data.

S.H. shall maintain levels of personal data security protection in accordance with the applicable legislation and has established all technical and organisational means at its disposal to prevent the loss, misuse, alteration, unauthorised access or theft of data provided by data subjects, whether via the Website or in person.

Despite all efforts made by S.H., users should be aware that the internet may not be a safe place for communications. In fact, information transmitted via the internet may be intercepted by third parties. Thus, S.H. cannot guarantee the absolute security and authenticity of any information sent to you via the internet. By using this Website and inserting information into it, users expressly accept that they do so as per their express will, therefore accepting the corresponding risk of doing so.

S.H. cannot guarantee the absence of errors or the accuracy of the information provided and waives liability for damages caused by the use of this Website, whether directly or indirectly.

It should also be noted that when browsing the internet, users should adopt additional security measures, such as ensuring that their P.C. and Browser are up-to-date and have adequately configured security patches, an active firewall, antivirus software and anti-spyware. Users should also ensure they only visit trustworthy websites, and avoid websites they do not trust.

This Website may provide data subjects with access to a variety of texts, graphics, drawings, codes, software, photographs, music, videos, sounds, databases, images, expressions and information which either belongs to S.H. or a third parties.

Data subjects are responsible for accessing, navigating and using the Website. This responsibility extends to any registration carried out on the Website deemed necessary in order to gain access to content or services provided by the Website.

As such, should you come across any action or behaviour that you believe infringes on your rights or those of any third party, we ask that you report it to S.H. using the tools provided on the Website.

Data subjects must use the contents and services provided on the Website conscientiously, appropriately and lawfully, including but not limited to abstaining from:

a) Using Website content for purposes or effects that are contrary to the law, good faith and public order;

b) Inflicting damage on the Website owner’s physical or logical systems, suppliers or third parties;

c) Introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage to the network.

When you visit the Website, S.H. automatically collects data related to your visit. This data includes your I.P. address, page views, interactions, session length, device I.D., age group, age, sex, categories of interest and location.

All texts, images, graphics, sounds, animations and videos, and their placement on the Website, are the exclusive property of S.H. and are protected by the applicable legislation regarding copyright and industrial property rights. Site contents may not be copied, reproduced or altered for commercial or other purposes or made available to any third party. Any use of the contents of the Website, in any way or form, or any intellectual property right belonging to S.H., whether total or partial, requires prior written authorisation to be granted by S.H. Data subjects commit to refraining from any actions liable to violate intellectual property rights held by S.H., the Website creators and/or license holders.

Data subjects should adhere to the following recommendations:

a) Use passwords with a minimum length of 8 alphanumeric characters and include the use of both upper and lower case letters;

b) Most websites are not intended for minors. Parental controls should be activated in order to prevent minors from accessing the internet. Minors should be taught how to keep themselves safe on the internet;

c) Antivirus software must be installed on your devices and kept up to date to ensure that your devices are free from malicious software and spyware applications that may endanger your Internet browsing and pose a risk to information stored on your devices;

d) All users should read the privacy and cookie policies provided on the Website by S.H.

The S.H. Website may contain links to web pages owned by other companies and third parties.

S.H. shall not be held responsible for the way in which these companies handle personal data protection and privacy. As such, we recommend that users read the privacy policies of any web pages they might visit that are not owned by S.H., in order to find out about the use, processing and protection of their personal data.

Please note that the terms of the policies provided by these web pages may not be the same as those implemented by S.H.

“Cookies” are small software tags that are stored on your computer via a browser. They only store information related to your preferences, which therefore does not include your personal data.

Cookies do not damage computer processors and do not contain viruses. The cookies stored from our Internet pages do not contain information relating to your personal data. You can disable the use of cookies in your browser settings at any time. The cookies on our web pages are generally only used for anonymous and statistical purposes, as well as to improve user navigation. Should a user browse this Website without altering the cookie settings of their web browser, they are expressly consenting to the use of cookies by S.H.

By providing their personal data freely, specifically and in an informed manner, data subjects implicitly acknowledge and accept this Policy and expressly authorise data processing by S.H., in accordance with the regulations contained herein.

S.H.’s Privacy Policy may be updated periodically and consulted at both its headquarters and on the Website.

The rights of data subjects who have provided their data in accordance with this Privacy Policy shall not be reduced without prior notice, which shall be prominently displayed on the Website by S.H. The rights afforded to data subjects shall always be in express compliance with the law.

Any changes to the privacy policy will be posted on the Website and, if deemed significant, a notice shall be provided.

This Privacy Policy provides you with all the information necessary in order to make an informed choice as to whether to use this Website or not. In using the Website and communicating with us electronically, you implicitly acknowledge and accept the terms of this privacy policy and authorise us to process your personal data as described in this document.

We hereby inform all customers that all deliveries must be signed for by an adult aged 18 or over.  If no one is at the delivery address, you will receive information from the courier regarding an attempted delivery and the order status.

By law, you have the right to return any product you are not satisfied with within 14 days, as per the terms of article 6 of Decree-Law no. 143/2001 of 26th April.

If returning a product, send an email to customercare@cavalinho.com. Should you have any difficulties in doing so, call our helpline.

Customers are advised to verify that their order has been delivered correctly upon delivery. Should there be any discrepancies or problems with your product, please follow the returns procedure or contact us as soon as possible, within 48 hours.

The refund process can only begin once we have received and validated the return – at a Cavalinho store or at headquarters, if delivered by a courier. A refund will then be issued within 5 business days. Refunds will be issued to the same payment method used to make the purchase, except in the event that a technical constraint prevents us from doing so. Should this be the case, customers will be contacted to provide an alternate payment method.

Orders may be exchanged within the same timeframe provided for returns. You should contact customercare@cavalinho.com or call our customer support line.

– Returning via a courier: once the returned item has been received and validated at our headquarters, the exchanged product shall be shipped. Should the exchanged item have a higher selling price than the original, customers will be required to pay the difference in advance, and should it be lower a voucher will be issued that will remain valid for 1 year. Customers shall be held responsible for posting items they wish to exchange or return.